Frequently Asked Questions:

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MOST POPULAR Questions

Q1: I am not sure what size Command Collar™ to order for my dog. Can you please help me? Will this collar really help me with my dog?

Q2: I have more than one dog. Do I have to order complete kits for all of them, or can I order extra equipment separately? If so, how do I do this? My dogs are very different. Should I train my dogs together, or can I train them separately?

Q3: Customer Service Comment: We receive a multitude of emails from dog owners asking us if The Perfect Dog System will work for their breed, age, or personality etc. of dog; or if Don’s methods will help them solve a certain problematic behavior, despite many failed training attempts. People also want to know if the System can be easily used by all family members and how this will impact on the “pack leadership” situation.

Q4: My dog is completely deaf. Will I still be able to train him using Don's System?

Successful Results

Q1: I have tried practically every dog training method that is on the market and I am still experiencing problems with my dog. I have wasted a lot of money on useless training equipment, treats, classes and books, and nothing has worked. How can you guarantee successful results using Don Sullivan’s “Secrets to Training the Perfect Dog” System?

Q2: Don Sullivan is a master dog trainer. How can I expect to achieve the same results that he does without hiring him to personally train my dog?

Q3: Will I be able to achieve the same amazing, quick results that are seen in Don’s “Secrets to Training the Perfect Dog” infomercial?

Q4: Will these amazing results last?

Q5: I would like to train my dog to be a “Therapy dog.” Will Don’s System help me to achieve this goal?

Q6: My dog is deaf. Will I still be able to train him using Don’s System?

Q7: I use a wheelchair. Will I still be able to train my dog using Don’s System?

Q8: Will Don Sullivan’s System help me to train my dog to live harmoniously with my cat?

Training Method

Q9: Can you give me more information on the training method that Don Sullivan uses?

Q10: Don’s show claims, “No more fattening treat training!” Will I never use treats as part of Don Sullivan’s “Secrets to Training the Perfect Dog” System?

Q11: Without the use of treats or other material rewards, how will I motivate my dog to obey me, and how will I reward my dog for good behavior?

Q12: I have heard that training a dog is all about being consistent and repeating commands to make sure they understand. Is this true?

Q13: What is the purpose of training for off leash freedom when there are leash laws?

Q14: I see in the show that Don always has his dog off of a leash; even near roads and cars. Is this safe?

Q15: I am a very busy person. Will training my dog take a lot of time?

Q16: I have three dogs. Should I try to train them all at the same time? How would I go about doing this?

Questions specific to dog breeds, age, intelligence, personality, instinct, past history, rescue dogs, etc.

Q17: Does Don Sullivan’s “Secrets to Training the Perfect Dog” System work on all dogs?

Q18: What is the best age to start training a dog?

Q19: We didn’t do much training with our first dog, but he turned out pretty good. Why is our second dog proving to be such a challenge?

Q20: Is there such a thing as an un-trainable dog?

Q21: Is it possible that my dog is not “smart” enough to learn Don’s System?

Q22: I have a very timid, fearful dog. He gets traumatized easily. Will your System help him gain confidence and a sense of stability?

Q23: I have heard a lot of breeders say that it is impossible to train certain breeds to override their instincts. Is this true?

Q24: I noticed a disclaimer on your infomercial which referred to “Pit Bulls and other dogs that have been bred to be aggressive.” Can you explain the purpose of this?

Don Sullivan’s “Secrets to Training the Perfect Dog” System

Q25: What is included in Don Sullivan’s “Secrets to Training the Perfect Dog” System?

Q26: What topics are covered in Don Sullivan’s “Secrets to Training the Perfect Dog” DVDs?

Q27: How many minutes do each of the training DVDs run for? Will I have to watch all of both DVDs before I can begin training my dog?

Q28: Will your System help me potty train my dog?

Q29: Will I be able to immediately start using Don’s System once it arrives?

Q30: Does the Fun Fetch Ball come with Don Sullivan’s “Secrets to Training the Perfect Dog” System?

Q31: I have more than one dog and I would like to train them all together, however I do not need a full System for each of them. What should I do?

Training equipment (Command Collar™ & Freedom Training Lines) and Accessories

Q32: I am thinking about purchasing the Fun Fetch Ball in addition to the System. Can you give me more information on the benefits of the Fun Fetch Ball?

Q33: I am unsure about sizing for the Command Collar™. Can you help me?

Q34: I have a puppy but he will soon grow into a large dog. I would like to buy the small System and start training him now but I am worried that he will grow out of the small Command Collar™ too quickly. What would you recommend?

Q35: We bought a large System for our Labrador and the training was a huge success! Thank you. Now we have another dog that we recently adopted from the pound; a Maltese. We would like to start training him too, but the large Command Collar™ that we used for our Lab is too big for him. How can we buy the small collar without having to purchase another full System?

Q36: I have a very tiny dog, and when I sized the small Command Collar™ to fit his neck, there were only three links left within the collar. Will the collar still be effective?

Q37: Why are there 3 different lines in the Freedom Training Line set?

Q38: My dog loves to chew things. How can I ensure that he will not chew the Freedom Training Lines?

Q39: How long will I have to use the training equipment?

Guarantee

Q40: Does Don Sullivan’s “Secrets to Training the Perfect Dog” System come with a money back guarantee?

MOST POPULAR Answers

Q1: I am not sure what size Command Collar™ to order for my dog. Can you please help me? Will this collar really help me with my dog?

A: Below are the maximum and minimum dimensions for both the small and large Command Collar™. Please compare these dimensions with the current diameter of your dog’s neck, taking into consideration estimated growth of your dog (if he is still developing), and also taking into account your training goals (refer to following note).

Note: Before deciding on the size of collar to purchase, it is important to remember that the training aides are temporary tools only; they are not to be used for the rest of your dog’s life. The aim of Don Sullivan’s training System is to empower you to train your dog to a level of off-leash responsiveness within a short period of time, approximately 4 to 8 weeks. It is at this stage of obedience that you will no longer need to use the equipment on a regular basis.

Many people are able to reach their goals within a few weeks, and no longer need the collar or lines; or they at least use the collar and shortest line as a safety precaution and for occasional “maintenance corrections” for a few more weeks after overcoming the major behavioral issues. Others deliberately decide to apply the information within the DVDs at a slower pace, and so end up using the training equipment for a longer period of time.

If your dog is a brand new puppy, whether small or large breed, and a) you plan to begin training your dog immediately, and b) you believe you will be diligent in applying Don’s training techniques in order to achieve the goal of off-leash responsiveness, then a small Command Collar™ should be sufficient for the entirety of the training period. However, if your puppy has already grown somewhat and/or you believe that you will take longer in the application of the program, then you may want to consider purchasing a small Command Collar™ for the initial training weeks, and a large Command Collar™ for later. Alternatively, if you are unsure, you can just see how it goes and, if you realize at some stage that you need to upgrade to a large collar, you can return to this website and order the large Command Collar™ separately from the “Accessories” page (under the menu bar). (You can also call the customer service number and order via telephone).

A large Command Collar™ will be too big for a brand new (e.g. 8 to 9 weeks old) puppy, even for large breed dogs. (This is in terms of the size of the links. It might fit the dog’s neck, when the number of links is adjusted down, but the effectiveness of the collar will be reduced, which is very important). A small Command Collar™ is effective for both small breed dogs (puppies or adults), as well as brand new large breed puppies, because the links are smaller in overall size. The number of links can be minimized to make a tiny collar, or maximized (the extra links added) to make quite a long collar.

For medium sized adult dogs, simply measure your dog’s neck and compare with the dimensions listed below. Some people choose to use a small Command Collar™, with most of the extra links added, for certain medium sized breeds, and it works even more effectively than the large collar because the links cover a greater surface area. (Don Sullivan’s dog, Judah, a “smallish” German Short-Haired Pointer, fits a small Command Collar™ with the extra links comfortably well; although he is now fully off-leash trained and no longer needs any training equipment). However, if in doubt, order the large Command Collar™ and you can always remove some links to suit the size of your dog’s neck.

Regarding training goals, at the very least all people should see that their dogs are more compliant by about week two. Be prepared to provide consistency to maintain the changes experienced until these changes become firmly implanted in the behavioral patterns of your dog. Although many people have heard it said, "Consistency is the key to a well trained dog," this in fact is only half the answer. The other half of the equation is an appropriate level of correction for the individual strength of will and personality of your dog. The Perfect Dog infomercial guarantees that you will begin to witness positive changes in your dog’s behavior (no matter the breed, age, size, personality, instincts, intelligence, past training or past experiences of your dog; and no matter the type or intensity of your dog’s problem behavior) within minutes of applying Don Sullivan’s techniques; and you will, if you apply the information correctly and thoroughly, as instructed. Ultimately, your dog will be happier as he grows in devotion to you as his leader, and especially as he gains your trust and receives more freedom in life as a reward.

Don Sullivan put every ounce of effort into thoroughly covering all problem dog behavior in his training DVDs. The answer to any behavioral problem does not lie solely in using the right “gadget,” but, rather, in applying effective training techniques. Don Sullivan’s training tools are certainly designed to empower you to successfully deal with any situation with your dog, but it is the knowledge and skills that Don shares with you in his training DVDs that will be the biggest key to your success.

Small Command Collar™

Maximum circumferences (with all extra links added) = 18 ½”
Minimum circumferences (with maximum number of existing links removed) = 5 ½”
Max. = 469.9 millimeters / Min. = 139.7 millimeters

Large Command Collar™

Maximum circumferences (with all extra links added) = 24”
Minimum circumferences (with maximum number of existing links removed) = 7”
Max. = 609 millimeters / Min. = 177.7 millimeters

Suitable for large to extra large breeds (older puppies and adult age) such as the Labrador Retriever, German Shepherd, Rottweiler and Great Dane.

A: If you have more than one dog, you will need to order:

One Complete System, which includes the two training DVDs, one Command Collar (your choice of size, depending on which dog you are ordering it for), and one set of 3 Freedom Training Lines (one size suits all dogs).
One extra Command Collar (your choice of small or large) for each of your other dogs.
One set of 3 Freedom Training Lines for each of your other dogs.

The extra equipment, in numbers 2 & 3, has been combined for your convenience into an “Extra Equipment Set,” which is offered at a discount rate. You may order any number of “Extra Equipments Sets” (your choice of large or small).

You will be given the opportunity to order the Extra Equipment Sets that you need once you add a Complete System to your cart, or once you place an order for a Complete System with a telephone customer service representative. However, if you forget and need to order extra equipment at a later stage, you can return to this website and order any number of accessories (Command Collars™, Freedom Training Line Sets, and even Fun Fetch Balls) via the “Accessories” page; or you can call the customer service number and order via telephone.

The Command Collar™ and Freedom Training Lines are used together throughout the entirety of the training process (all three lines are used for different situations). You cannot apply Don Sullivan’s training techniques with the Command Collar™ alone, and it will not work to share one set of lines between your dogs. This is why you will need a full set of training equipment (Command Collar™ and 3 Freedom Training Lines) for each of your dogs. One of the keys to success with Don Sullivan’s System is ensuring that each of your dogs wears a Command Collar™ and appropriate length of Freedom Training Line at all times (while supervised), until you have reached your goals.

Don Sullivan strongly recommends that you train all of your dogs simultaneously. However, your initial approach should be, as far as the foundational commands are concerned, to work each dog individually for the first week. This will obviously require a little more time compared to someone with just one dog, but as you enter into the second week and find each of your dogs becoming more responsive to you, you can then begin to work the dogs together, which will then save you time. This approach will give you a more solid result with all of your dogs.

If you do not begin the same training process with each of your dogs simultaneously, then the untrained dogs can negatively influence the dogs that you are working with, and this will undermine your training success. Even though your dogs may be very different in terms of personality, age, or problematic behavior, the core of Don’s training program is consistent for all dogs, no matter the breed, age, size, personality, instincts, intelligence, past training or past experiences of your dogs; and no matter the type or intensity of your dogs’ problem behaviors. The only difference will be the level at which you will need to deal with your individual dogs.

If you cannot afford an Extra Equipment Set (Command Collar™ and Freedom Training Lines Set) for each of your dogs, and you have both small and large dogs, then make sure that you at least purchase two different sized collars. For example, order the small Complete System, and a large Extra Equipment Set. Or, alternatively, order the large Complete System, and a small Extra Equipment Set. You will be limited in what you will be able to achieve (because a key to success with Don’s System is the presence of a collar and line on the dog(s) at all times, while supervised), but you will be able to make some progress over a longer period of time.

A: For those interested in knowing if the System teaches you how to resolve a certain problem behavior, please read Question 26 (Q26) for a complete list of the topics covered in the DVDs. Don Sullivan has put every effort into ensuring that his DVDs cover all the commands that you and your dog need to know (and more!), as well as all the common problem behaviors.

Don teaches dog owners a variety of techniques to deal with a vast number of real life situations with their dogs. Some techniques are specific to a particular behavior, command, or skill (e.g. establishing boundary lines around your home); whilst others are more general and can be applied in a number of different situations (e.g. the technique used to encourage your dog to drop the ball can also be used to stop your dog from chewing on the Freedom Training Lines). Thus, if your dog has a problem behavior that you cannot see is covered directly in the DVDs, very likely you will learn skills and techniques in one or more of the segments, that you will be able to apply to successfully resolve the situation. Please also see the rest of the Frequently Asked Questions on this page, and also the Comments section below. These are very thorough; they cover most common questions that dog owners might have about their dogs or The Perfect Dog System.

If this is not enough reassurance, please be encouraged by one happy customer who wrote to Don personally:
“When I was waiting for your disks to arrive in the mail, I saw a posted rate of $125 per hour for phone consulting on your site. I thought, “That’s good to know. If there are any gaps or special problems, I may have to pay, but I can get real, accurate answers. It’s not just, ‘good luck with your DVD’s.’ ” Then after I got and watched the DVDs, I thought, “Wow! I can’t think of a single thing he left out or that I would ask. This guy has done a GREAT job of putting things together! It’s all there.” I almost went ahead and booked a phone consultation just to say thanks personally.” (Larry B., Tampa, FL)

Don Sullivan’s System is truly set apart from all other training available today, as explained more fully in many of the FAQs, and also on the “How it Works” page of this website. So, despite the struggles and failed attempts that you may have experienced thus far, and despite your belief that the situation with your particular dog is unique and unsolvable, Don guarantees that you will begin to see a positive change in your dog’s behavior within minutes of properly applying his techniques. The 30 day money back guarantee (full purchase price less shipping and handling; no questions asked) demonstrates the confidence that Don has in his program. Our Customer Feedback page includes many testimonies of dog owners who were shocked and thrilled to be able to finally resolve intense problem behavior that they believed was impossible to fix.

Don Sullivan’s training methods will work for you and your dog, no matter how unique you might perceive the situation with your dog to be. This includes all,
1) Breeds: including cat-like breeds, hunting breeds, and working dogs,
2) Ages: 9 week old puppies to the old family dog,
3) Sizes: miniature to giant dogs,
4) Personalities: timid to hyperactive dogs, and even dogs with aggressive tendencies,
5) Instincts: from the drive to roam to the drive to hunt,
6) Intelligence levels: Don’s says that all dogs are as intelligent as we need them to be,
7) Past training: from none at all to “treat obsessed”, and
8) Past experiences of your dog: from utterly spoiled to sadly abused.

Physiologically, dogs can be very different, yet psychologically there are some key elements which connect them all. Don Sullivan recognizes these connecting elements and he uses them as a foundation for effective communication with all dogs. Even owners of deaf dogs can successfully apply Don’s training methods. This is covered in more detail in Question 6 (Q6) of the FAQs.

Finally, Don’s System can be easily implemented by any family, as long as the person is old enough to comprehend the concept of Don’s training method. In fact, Don recommends that every member of the household should be involved in the training process, to maximize the results. (Please exercise caution when young children are in the presence of your dog, most particularly if your dog has aggressive tendencies). Don recommends that the adults begin the training process and then gradually involve the children at the parent’s discretion.

The goal of each family member should be to gain the respect of the dog so that the dog will follow their lead and obey their instructions without challenge. It does not matter which family member ultimately arises as the overall “pack leader.” In any dog pack, those lower on the hierarchy scale will look up to those above. As long as all family members effectively reposition themselves to be above the dog, the dog will be attentive to them all. Each family member must be actively involved in rewarding the dog, as an integral part of the training process; offering praise, affection, play and, ultimately freedom, to their dog.

Q4: My dog is completely deaf. Will I still be able to train him using Don's System?

A: Yes, by combining the hand signals that Don teaches, along with the use of an electronic vibration alert collar, you will be able to achieve very surprising results with your hearing impaired (partially or completely) dog.

Answers

A: Don Sullivan: “A dog never fails training; it is the training that fails the dog! It is a shame that there are a multitude of training devices and information on the market that are useless or, at the most, achieve very limited results. There are a lot of frustrated dog owners out there who have honestly exhausted their efforts and emptied their wallets; they genuinely believe that they have tried it all.

My System will bridge the gap between wherever you are currently at with your dog and where you truly want to be. It is not simply another “run of the mill,” “sit” and “stay” course where your dog learns a series of commands in a controlled environment. Rather, it teaches a way of life with your dog; one based on a sound foundation of understanding and respect, with the rewards of praise and freedom. My System will not fail your dog. I have helped countless dog owners, worldwide, achieve results with their dogs that they never dreamed possible. The amazing testimonies in my “Secrets to Training the Perfect Dog” show are typical of what the average dog owner can expect to achieve using my System, within minutes! My System is a proven success.”

Q2: Don Sullivan is a master dog trainer. How can I expect to achieve the same results that he does without hiring him to personally train my dog?

A: Think of Don’s System as the operator’s manual for your dog. Don Sullivan has designed his System to impart his years of knowledge, skills and experience on to you so that you can achieve the very same results that he personally achieves with his own dogs. Even when Don works with clients on a personal level, Don’s primary goal is to teach the owners how to “do what he does,” thereby empowering them to achieve the same level of response from their dogs. All of the information in Don’s training DVDs is logically laid out for the average dog owner to achieve maximum results in the shortest period of time.

Q3: Will I be able to achieve the same amazing, quick results that are seen in Don’s “Secrets to Training the Perfect Dog” infomercial?

A: Absolutely. All the testimonies in the “Secrets to Training the Perfect Dog” show are real dog owners achieving real results, in minutes! Even the members of the film crew were astounded to see dog owners realizing amazing results virtually immediately after having been shown what to do.

Q4: Will these amazing results last?

A: Absolutely. Using Don’s System, you will learn how to effectively communicate with your dog on his individual level and, as long as you continue to operate in this way that he understands and respects, not only will the results be maintained, your relationship with your dog will flourish. The beauty of Don’s System is that once you have established the foundation of communication, minimal effort is required as the relationship and bond with your dog grows stronger.

Q5: I would like to train my dog to be a “Therapy dog.” Will Don’s System help me to achieve this goal?

A: Don Sullivan: “As long as you follow and apply my techniques as instructed, you will see a major change in your dog within a short period of time. I cannot absolutely guarantee that your dog will be accepted as a Therapy dog, but I know that you will have the greatest potential to achieve this goal using my System than by using any other method.

Age is not an issue, because dogs are genetically programmed to, for the most part, think the same way. When you change the way you deal with your dog, you will quickly see positive changes in his behavior. To be a Therapy dog, you need him to be calm, mature, and able to operate well under distraction and around temptations. My training is directed towards these requirements.”

Q6: My dog is deaf. Will I still be able to train him using Don’s System?

A: Yes, by combining the hand signals that Don teaches along with the use of an electronic vibration alert collar, you will be able to achieve great results with your hearing impaired dog.

Q7: I use a wheelchair. Will I still be able to train my dog using Don’s System?

A: Depending on the personality and physical strength of your dog, you may find situations that will require assistance from another person. However, this will mostly occur during the first couple of weeks when you begin to work with your dog. As you gain your dog’s respect, he will become easier to handle on your own.

Q8: Can Don Sullivan’s System help me to train my dog to live harmoniously with my cat?

A: Yes. Cats are simply one of a number of distractions and temptations that dogs can potentially react to. Using Don’s System, you will learn how to teach your dog to act maturely and responsibly, according to the rules that you set for him. Don’t be surprised, after training your dog for only a few weeks, if your dog and cat become close friends! This often happens.

Q9: Can you give me more information on the training method that Don Sullivan uses?

A: Yes. The “Training Philosophy” page on this website thoroughly explains the theory behind Don Sullivan’s method of training. CLICK HERE to read this article.

Q10: Don’s show claims, “No more fattening treat training!” Will I never use treats as part of Don Sullivan’s “Secrets to Training the Perfect Dog” System?

A: You will never use treats; ever. Treats are not only unnecessary, but they can actually be detrimental to the training process for a number of reasons which are explained in Don Sullivan’s training DVDs. There is absolutely no correlation between the new-age method of treat training and the way dogs deal with each other in their own world. In fact, it’s quite the opposite. By using Don’s System, your relationship with your dog will be based on true love and respect, with the rewards of praise and freedom. You will no longer have to attempt to “buy” your dog’s attention or affection. For more information, CLICK HERE to read Don’s Training Philosophy.

Q11: Without the use of treats or other material rewards, how will I motivate my dog to obey me, and how will I reward my dog for good behavior?

A: From day one a dog learns to respect firm leadership as his mother applies physical discipline to keep each of her puppies in line. This discipline is in the form of growls, barks and nipping corrections. It is only used when necessary, and it is administered at varying levels of intensity according to the strength of will of her individual pups. The rewards of compliance are acceptance, harmony, order, physical love, affection and the freedom to live safely, confidently and contentedly within the established boundaries. Their lives are fully satisfying and complete. It is the innate, natural process within the created animal, and it works beautifully.

Don’s System teaches you how to successfully imitate, and enjoy the benefits of, the natural bond that a mother dog develops with each of her pups.

Q12: I have heard that training a dog is all about being consistent and repeating commands to make sure they understand. Is this true?

A: No, successful training is not all about consistency and it is not about endless repetition.

Dogs are far more intelligent than many people give them credit for. Most dogs only need to be shown a new command or instruction a few times before they “get the idea.” Any lack of response from that point forward is not due to a lack of understanding, but, rather, a lack of respect from the dog for the person. Repeating a command simply conveys to the dog that you do not expect him to listen to and obey you the first time.

Regarding consistency, you can be consistent all you like, but if you consistently deal with your dog at a level that he does not respect then you will never see a change in his behavior. It is important that you consistently position yourself as the head of your dog’s pack, otherwise he will sense gaps in your leadership, and he will take advantage of this. He will only respond when he feels like it, hence the very common statement, “My dog has a mind of his own.”

Q13: What is the purpose of training for off leash freedom when there are leash laws?

A: Don Sullivan: "Although I encourage off leash freedom as the ultimate goal and reward for any dog, the fact is that leash laws do exist. However, even though you may be required to have your dog leashed in certain public environments, this in no way diminishes the importance of training your dog to be trustworthy off a leash, especially when there are lots of distractions and temptations. This “Trust Zone” will not only ensure the safety of your dog whenever there is an opportunity to give him freedom and proper exercise, it will also let you rest in confidence knowing that your dog will not cause any disruption or destruction.

Due to previous unsettling experiences, there are many dog owners who would never even think to allow their dog to be off a leash, unless in a very controlled environment. However, the reality of life is that circumstances are bound to arise beyond a dog owner’s direct control, such as a door or gate accidentally left open. Even these especially cautious dog owners need to recognize the value of the “Trust Zone” for the sake of their dog’s life and their own peace of mind. These owners also need to recognize the value of sufficient off leash exercise for the health and emotional well-being of their dogs."

Q14: I see in the show that Don always has his dog off of a leash; even near roads and cars. Is this safe?

A: Don Sullivan: “There is a vast difference between a dog that is off a leash and a dog that is trained to be off a leash. Once my dogs are trained, I have control over their will so that I can be a custodian of their safety. This is an important point to understand. My dogs don’t just understand what I expect from them, they respect what I want, for their own good. Properly trained dogs can be trusted not to respond unexpectedly or erratically under distraction because they have learned to respect their boundaries in all real life situations. Dogs can be taught to understand their surroundings and control their urges and instincts, just as human beings can.”

Q15: I am a very busy person. Will training my dog take a lot of time?

A: No; not at all. Don Sullivan’s “Secrets to Training the Perfect Dog” System is designed to be easily incorporated into your daily life with your dog. Endless hours of frustrating repetition are NOT required, as with other training methods. Using Don’s System, it only takes minutes to introduce each new concept to your dog. At that point you can then simply reinforce the things your dog has learned as you go about your normal routine together. Whether you are vacuuming the house, mowing the lawn, making dinner, or even watching TV, you can easily apply Don’s System without having to add dog training to your already lengthy “to do” list.

Q16: I have three dogs. Should I try to train them all at the same time? How would I go about doing this?

A: When you own multiple dogs, your initial approach should be, as far as the commands are concerned, to work each dog individually for the first week. This will obviously require a little more time, but as you enter into the second week and find each of your dogs becoming more responsive to you, you can then begin to work the dogs together which will then save you time. This approach will give you a more solid result.

Many times, if you try to begin training multiple dogs together, they will unite, using their pre-established relationship, to challenge you more than if you took them aside to work them individually.

Regarding other general behavioral issues, all dogs can be worked simultaneously from day one as issues arise. Some dogs will be more problematic than others, but as each situation is dealt with, overall harmony will begin to be established within your household.
You will only need to purchase one full System (which includes the two training DVDs, a Command Collar™ and Freedom Training Lines set for one of your dogs, and the Quick Start Guide). You will also need to purchase an extra Command Collar™ and an extra set of Freedom Training Lines for each of your other dogs (either large or small, depending on the sizes of your dogs). Once you add the full System to your cart, you will be given the option to order this extra equipment.

Q17: Does Don Sullivan’s “Secrets to Training the Perfect Dog” System work on all dogs?

A: Yes. No matter what type of dog you have; no matter his age, breed, size, intelligence, personality, instinct, or past history, you can achieve amazing success.

Physiologically, dogs can be very different, yet psychologically there are some key elements which connect them all. Don’s System recognizes these connecting elements and uses them as a foundation for effective communication.

There are many fallacies regarding the training of dogs. For example, it is a common belief that you cannot begin in-depth training with a puppy until he is 6 months old. Puppies as young as 9 weeks old, whilst they may be physically underdeveloped, are intellectually capable of understanding and responding to Don’s System.

It is also a fallacy that, “You cannot teach an old dog new tricks.” Yet, using Don’s System, even stubborn old dogs, seemingly well set in their ways, can be trained to a level that you would expect from a much younger dog.

Don’s System exposes the error of many typical dog training myths.

Q18: What is the best age to start training a dog?

A: The ideal age to start training your dog is when you first bring your dog home, whether he is a 9 week old puppy from a breeder or an older dog from a shelter. Don’s “Secrets to Training the Perfect Dog” DVDs explain his philosophy behind the importance of initiating training on your first day together.

If your dog is already an established member of your family then it is not too late. Using Don’s System you can easily create a new and exceedingly better future with your dog the very day that the System arrives at your door.

Q19: We didn’t do much training with our first dog, but he turned out pretty good. Why is our second dog proving to be such a challenge?

A: Don Sullivan: Every dog is an individual. Some dogs are born with more compliant natures. With limited instruction, these dogs will be generally obedient to the average person, yet they will not necessarily reach the point where they can be fully trusted in all situations e.g. off of a leash and under distraction, unless an effective training System is used. Therefore, my question to you is, “Could you have taken your previous dog to a park, removed his leash, told him to lie down and stay, and walked away to hide, trusting that he would remain there while other dogs, people and squirrels wandered by?” This is a good test of true obedience. Basically, would your dog have obeyed when he would have rather not? Most people answer, “No,” to this question and then realize that their previous dog was not as obedient as they thought.

Your new dog is proving to be more difficult because he has a more willful personality. It did not take him long to determine that he could rule over you without being seriously challenged. Nevertheless, using my System, you will be empowered to take control and quickly establish order and harmony within your household.

Q20: Is there such a thing as an un-trainable dog?

A: It is extremely rare that a dog would actually be un-trainable, but unfortunately it is far too common that dogs have been deemed un-trainable after having gone to typical obedience school. Most dogs that have been labeled as unable to be trained simply do not respect the attempted training method. You will achieve amazing results, quickly, if you use Don’s System, the method that dogs are born to understand and respect.

Q21: Is it possible that my dog is not “smart” enough to learn Don’s System?

A: All dogs, even 9 week old puppies, are intelligent enough to be trained using Don Sullivan’s “Secrets to Training the Perfect Dog” System. Using Don’s System, all dogs are capable of learning to respond to their owners; even when off of a leash, and even when there are lots of distractions and temptations. A dog that is perceived to be lacking intelligence is simply a dog that has learned that it does not have to respond to human instruction.

Don Sullivan: Don’t be misled by studies that try to determine the smartest breed. These studies give the false impression that certain breeds are easier to train. I always tell people, “Find me the world’s supposed dumbest dog and I’ll show you an intelligent dog, within minutes!” I can’t number the times that people have said to me, “Oh, but you haven’t met our dog,” yet minutes later they are astounded when I quickly reveal their dog’s true potential!

Q22: I have a rescue dog. He is very timid and fearful, and he gets traumatized easily. Will your System help him gain confidence and a sense of stability?

A: Many dogs can be born lacking confidence. Others develop this behavior as a result of their experiences. To best help a dog that lacks confidence, we must establish ourselves as a solid leader in the dog’s mind; someone he can consistently turn to and rely upon when situations arise that cause him to be fearful.

Often, timidity is caused when a dog’s fears are reinforced as he comes to live in a home where the people are submissive. The dog ends up adopting the leadership role by default. Interestingly, in his natural environment, this dog would not have arisen as leader within his dog pack.

In some cases, if not handled properly, a timid dog can also develop what is referred to as “fear aggression.” Fear aggression occurs when the “fight or flight” mechanism within a timid dog is stimulated. If the dog is not able to flee from the source of its fear, it can resort to the use of aggression to attempt to drive away whatever it is afraid of.

In many cases, rescue dogs are adopted into loving homes where much care is given to them, but because of a lack of understanding on the part of the new owners, most of the “baggage” that the dogs come with never leaves them. This is an unfortunate situation because this means that the dogs, although in new and better environments, will still suffer throughout the balance of their lives due to these unresolved issues.

Interestingly, if a dog was to be “rescued” from a traumatic environment and placed to live solely with a pack of dogs, with no further human intervention, the established leader of that pack would not give any consideration to the new arrival’s history. The new dog would be quickly indoctrinated into the pack and expected to comply with all pack rules, as reinforced by the dominant leader. Upon acceptance of these rules, the new dog would find stability, comfort, and contentment in his new environment.

Don Sullivan’s “Secrets to Training the Perfect Dog” System will give you all the information and tools you need to become your dog’s trusted leader, so that he can relax and defer to you in all situations. Depending upon the dog and the source of fear, results can vary from dramatic overnight and complete cures, to an increase in the dog’s overall confidence level in a particular situation over a period of time.

Q23: I have heard a lot of breeders say that it is impossible to train certain breeds to override their instincts. Is this true?

A: There are many fallacies to do with dog breed instincts such as, “You can never trust a Beagle off of a leash because once he gets on a scent, he won’t come back,” and, “Sight dogs will always chase after prey.”

Although certain instincts within various breeds are a reality and can be encouraged and enhanced for specific purposes, it does not mean that these dogs are incapable of overriding their behavior. Once a dog learns to respect (and not just understand) his owner’s commands, he will begin to exercise self-restraint according to his owner’s expectations.

Dog breed instincts are like natural born skills but dogs do not have to act upon them in order to be happy or fulfilled in their lives. The contentment they received from following their instincts can be sufficiently replaced by other activities such as retrieving and off leash play.

Q24: I noticed a disclaimer on your infomercial which referred to Pit Bulls and other dogs that “have been bred and trained to be aggressive.” Can you explain the purpose of this?

A: Don Sullivan: “Let me begin by saying that over the years I have trained many Pit Bulls and other dogs that would be classified by others as “dangerous breeds,” and I thoroughly enjoyed these dogs once they completed their training. Whilst we can find very passive and submissive dogs within any litter of pups, including breeds that have been singled out by general society as “dangerous,” many dogs, of varying pure breeds and mixes, both small and large, are born with more dominant natures and have the potential to be aggressive toward human beings and/or other dogs. However, it is how these dogs are dealt with by their owners, and the others within their home pack environment, that determines whether these dogs will eventually outwardly display aggressive behavior or not.

It is obvious that, in general, the more powerful the physical structure of the dog, the more damage it can potentially cause. This is why certain breeds have appeared more prominently in the news over the years. However, this gives society a false impression that it is only these types of dogs that are potentially aggressive. There are more than 4.7 million reported dog bites annually in the United States, however the majority of dog bites are never reported to local authorities. Many of the bites are caused by smaller dog breeds and are not reported because the damage they cause is less significant. (Although, this in no way diminishes the importance of training smaller dogs to control their behavior).

The above is explained more thoroughly in the article under the "Training Philosophy" section of this website.

The statement that appears on the screen that you referred to was added to protect those who may own or come into contact with dogs with extreme dominant natures, that have not been properly dealt with.

There is also the sad reality that certain dog breeds are deliberately bred and trained to be fighting dogs, Pit Bulls being one of them. Some of these dogs are fortunate enough to be rescued from their horrific circumstances, yet many of the well meaning people who help these dogs do not know how to effectively reprogram them and the dogs end up being a potential danger to those they come into contact with. This is another important reason for the disclaimer.

There is a similar, more in-depth disclaimer at the end of this frequently asked questions section.

My System provides all the information and tools one needs to effectively resolve most aggression issues in most dogs, as long as my instructions are followed thoroughly. Nevertheless, there are cases to be found where a dog’s training has been so neglected, or where a dog’s aggressive nature has been so provoked, or where a dog has been born with psychological instabilities, such that my training methods will subdue the dog but will not completely reprogram the dog. Whilst these cases are very much the minority, it is still necessary to warn people of their existence.

There is only a limited amount of space and time that can be allotted to various disclaimers. Also, we do not want to discourage dog owners by unduly exaggerating the potential risks, so certain disclaimers are kept to a minimum. Our disclaimers are not intended to single out or discriminate against any particular dog breed, but rather convey the essence of an important message within a brief period of time.”

Q25: What is included in Don Sullivan’s “Secrets to Training the Perfect Dog” System?

A: Don Sullivan’s “Secrets to Training the Perfect Dog” System includes:

2 disc training DVD set: “Everything You Need to Know”, step-by-step instruction
Don Sullivan’s personally designed, trademarked Command Collar™ (choice of size: large or small)
Set of 3 Freedom Training Lines
Quick Start Guide
Organizer bag

Note: Do you have more than one dog? You will need to order an extra Command Collar™ (your choice of small or large size) and an extra set of Freedom Training Lines, for each additional dog. You will be given this option once you add the System to your cart.

Q26: What topics are covered in Don Sullivan’s “Secrets to Training the Perfect Dog” DVDs?

A: Don Sullivan’s DVD training set is fully comprehensive. From a theoretical point of view, the DVDs give you a thorough understanding of the philosophy behind Don’s training System. On the practical side, the DVDs cover everything from basic and advanced commands, dealing with a host of problem behaviors, creating boundary line safety, to even teaching your dog how to swim! More specifically, the topics covered include:

Getting Started:
Training Philosophy, Golden Rules, Training & Treats (the detrimental effects), Children & Training, Verbal Baiting, Incorporating Training into Daily Routine, Trust Zone, Housebreaking
Equipment:
Essential Equipment, Specialized Equipment, Command Collar™, Useless Equipment (to avoid)
Commands:
(Correcting) Pulling on the Leash, Sit Command, Down Command, Stay Command, Down from a Distance, Hidden Stay Command, Come Command, Heel Command, Moving Off-Leash
Exercise:
Retrieving, Playing, Off-Leash Control, (Thoughts on) Dog Parks, Swimming, Fun Fetch Ball, Socializing
Problem Behaviors:
Introduction, Barking, Begging, Bolting, Chasing cars/bikes/etc., Chasing & Nipping People, Chewing Hands/Nipping, Chewing, Chewing on Leash, Clipping Nails, Counter Surfing, Crazy in Car & Relax Command, Crazy in Crate, Desensitization, Digging, Getting into Garbage, Jealousy, Jumping Up, Licking, Licking – Small Dogs, Separation Anxiety
Aggression:
All Aggression, Aggression towards People, Fear Aggression, Aggression over Food, Aggression – Small Dogs, Guard Dogs
Perimeters & Boundaries:
Bolting out the Door, Answering the Door, Staying off the Road, (No more) Baby Gates, Freedom in the House, Camping Boundaries, Boundary Line Caution
Miscellaneous:
Getting in the Car, Safe Driving, Safe Boating, Safe Hiking, (Thoughts on) Neutering, Tricks & Fun Things

Q27: How many minutes do each of the training DVDs run for? Will I have to watch all of both DVDs before I can begin training my dog?

A: Each of the two DVDs runs for about 2.5 hours, so you will receive 5 hours total of comprehensive instruction. However, each of the topics can be viewed separately. Don’s System comes with a Quick Start Guide which lists a small number of foundational topics that should be viewed prior to beginning any training. Following this, you can choose to watch the segments, and apply the instruction therein, that are most relevant to you and your dog.

Q28: Will your System help me potty train my dog?

A: Yes. Potty training or “housebreaking” is covered thoroughly. You will find it under the “Getting Started” section of DVD one. Don Sullivan has a very successful routine that you can follow to train your dog to consistently and happily go to the bathroom outside the house.

Q29: Will I be able to immediately start using Don’s System once it arrives?

A: Yes. Don’s System comes with a Quick Start Guide to show you where to begin, and help you start achieving the amazing, rapid results that you are looking for.

Q30: Does the Fun Fetch Ball come with Don Sullivan’s “Secrets to Training the Perfect Dog” System?

A: The Fun Fetch Ball is sold separately from the System. You will be given the option to add the Fun Fetch Ball to your order once you add the System to your cart, or you can order it on its own by going to the “Accessories” section of this website.

Note: Due to the fast paced nature of the “Secrets to Training the Perfect Dog” infomercial, some people have mistakenly assumed that the Fun Fetch Ball is offered as a free gift with the System. However, the infomercial states, “When you call, ask the operator how you can get the Fun Fetch Ball; the perfect tool for teaching your dog to retrieve.” We apologize for any confusion. The Fun Fetch Ball is a great value product and is certainly worth adding to your purchase. For more information on the Fun Fetch Ball, please refer to Question 32 (Q32).

Q31: I have more than one dog and I would like to train them all together, however I do not need a full System for each of them. What should I do?

A: Please refer to the answer under Question 16 (Q16) above.

Q32: I am thinking about purchasing the Fun Fetch Ball in addition to the System. Can you give me more information on the benefits of the Fun Fetch Ball?

A: The Fun Fetch Ball, personally designed and used by Don Sullivan, is a great tool for those who want to teach their dog how to fetch a ball or toy, and bring it back each time, without playing “keep away” or other frustrating games. The Fun Fetch Ball will also help you teach your dog to drop the ball or toy immediately in your hand instead of playing “tug of war.”

Retrieving is one of the best forms of exercise that we can give our dogs; better than a one or even two hour leash walk! If you teach your dog to properly retrieve, you will also save yourself so much time and grief, because in just 15 minutes you can tire your dog out and allow him to expend the excess energy that he might otherwise have released in destructive, chaotic ways.

Furthermore, the Fun Fetch Ball is one step away from teaching your dog how to place the ball on a racket. Once your dog learns how to do this, you can give your arms a break by hitting the ball with a racket instead of having to throwing it all the time. The ball goes farther with a racket, so your dog will run harder and faster. Both you and your dog will be more satisfied! Don’s System shows you how to use the Fun Fetch Ball and also how to progress to using a racket.

Note: Also refer to Question 30 (Q 30) for more information on the Fun Fetch Ball.

Q33: I am unsure about sizing for the Command Collar™. Can you help me?

A: The Command Collar™ comes in two sizes: large and small. The small collar fits small to medium size breeds from tiny dogs such as the Chihuahua, Yorkshire Terrier and Toy Poodle to breeds such as the Cocker Spaniel, Jack Russell Terrier, Bichon Frise and Beagle. It is also useful for brand new, large breed puppies, for the first few weeks of their training. The large collar is designed for large to extra large breeds such as the Labrador Retriever, German Shepherd, Rottweiler and Great Dane. Each collar is assembled with ten links and four extra links are included. Links can easily be removed or added as needed.

Note: Do you have more than one dog? You will need to order an extra Command Collar™ (your choice of small or large size) and an extra set of Freedom Training Lines, for each additional dog. You will be given this option once you add the System to your cart.

A: The training equipment is only needed for a short period of time while you are establishing a foundation of respect. The goal is to quickly get your dog to a level of obedience where you can trust him to give him the freedom he needs and deserves, as opposed to using the equipment as a means of restraining him for the rest of his life.

So, if he is very young and the size of a Beagle or smaller now, then the small System will be fine. If he is an older, larger "puppy," then the large System would be best. Each collar comes with extra links if you need to add them, to make the collar larger.

If you have any reservations about the results to expect from a very young puppy, please refer to the answers under Questions 17 & 18 (Q17 & Q18) above.

A: Customers are able to order any number of Command Collars™, Freedom Training Line sets, or Fun Fetch Balls by going to the “Accessories” section of this website.

Q36: I have a very tiny dog, and when I sized the small Command Collar™ to fit his neck, there were only three links left within the collar. Will the collar still be effective?

A: The Command Collar™ works extremely well, even with as little as one link for very tiny dogs.

Q37: Why are there 3 different lines in the Freedom Training Line set?

A: The Freedom Training Line set includes: 1 x 10 foot line, 1 x 3 foot line, and 1 x 6 inch line. Each line represents a different stage in the training process and assists in reaching the goal of the “Trust Zone.” The “Trust Zone” is the point at which an owner can trust his dog to “behave,” regardless of distractions and temptations, without needing to be restrained by a leash or collar.

Q38: My dog loves to chew things. How can I ensure that he will not chew the Freedom Training Lines?

A: The DVD training set includes a number of segments which thoroughly address the problem behavior of “chewing.” Under the topic of “Retrieving,” you will also find instruction on how to get your dog to drop the ball or toy. This technique is also useful; very quickly he will be discouraged from ever chewing on the lines or picking them up in his mouth.

Q39: How long will I have to use the training equipment?

A: The Command Collar™ and Freedom Training Lines are temporary devices to aid in the effective training of your dog. When training a dog, Don Sullivan is usually able to reach the point of the “Trust Zone” within 3 to 6 weeks. The “Trust Zone” is the point at which an owner can trust his dog to “behave,” regardless of distractions and temptations, without needing to be restrained by a leash or collar. If your goal of using Don’s System is to simply solve a few errant behavioral problems, then you will most likely need the equipment for a much shorter period of time.

Q40: Does Don Sullivan’s “Secrets to Training the Perfect Dog” System come with a money back guarantee?

A: Yes. The System comes with a 30 day money back guarantee.

Disclaimer: Don Sullivan’s “Secrets to Training the Perfect Dog” System explains in-depth how to correct aggressive behavior. Some dogs have reached a level of aggressiveness that is very intense. Great care and caution must be used in dealing with this problem. Although the success rate of correcting aggressive behavior is very high when following Don’s methods, unfortunately not all dogs can be tamed to the point of complete trust, despite the fact that overall improvement will be experienced. Don encourages everyone dealing with aggressive dogs to exercise extreme care, especially when working around children or other dogs. Owners may not be able to correct the behavior of certain dogs that have been specifically bred or trained to be aggressive.

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Do you have more than one dog?

You will need to order:

1) One Complete System. This includes one full set of training equipment (one Command Collar and one set of 3 Freedom Training Lines), the two training DVDs, a Quick Start Guide, and an Organizer Bag.

PLUS, YOU WILL NEED TO ORDER:

2) One Command Collar (your choice of small or large size), plus one set of 3 Freedom Training Lines (one size suits all dogs), for each additional dog that needs training. This is called an “Extra Equipment Set” and is offered in large or small.

You will be given an opportunity to order “Extra Equipment Sets” (your choice of size) at a discount rate once you place your choice of Complete System in the cart.

Please note that the Command Collar and all three Freedom Training Lines are designed to work together during the training process. Any attempt to share the equipment between your dogs will undermine your training attempts.

Example: If you have one small dog and one large dog, you can order one Complete System - SMALL, and one Extra Equipment Set – LARGE. OR, you can order one Complete System – LARGE, and one Extra Equipment Set – SMALL

Small Command Collar™
Maximum length (with all extra links added) = 469.9 millimeters (18 ½”)

Minimum length (with max. number of existing links removed) = 139.7 millimeters (5 ½”)

Suitable for tiny dogs such as the Chihuahua, Yorkshire Terrier and Toy Poodle, to medium size breeds such as the Cocker Spaniel, Jack Russell Terrier, and Beagle. It is also useful for brand new larger breed puppies, for the first weeks of their training. Note: Despite the minimum size of the small Command Collar™, this collar should still fit dogs/puppies with smaller necks; the collar will be a little looser than normal, but it will still be very effective.

Large Command Collar™
Maximum length (with all extra links added) = 609 millimeters (24”)

Minimum length (with max. number of existing links removed) = 177.7 millimeters (7”)

Suitable for large to extra large breeds (older puppies and adult age) such as the Labrador Retriever, German Shepherd, Rottweiler and Great Dane.

Refer to Question 1 under FAQs for more information on collar sizing.