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H2o Mop
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FAQ's

Q): What are the recommended uses for the H20 Mop?

A): The H2O Mop® is designed to thoroughly clean floor surfaces, such as marble, ceramic, stone, linoleum, sealed hardwood floor and parquet. *Always check the use and care instructions of your flooring manufacturer before using the H2O Mop. Do not use on any unsealed flooring. Use of steam on an unsealed wood floor can cause warping or other damage to the finish on floors. Always test the mop on an isolated area of your flooring prior to overall use on any floor surface.

Q): What type of water do I use?

A): H20 Mop uses tap water. Residents in areas with hard water should use distilled water for better performance.

Q): Can I use cleaning solutions or other chemicals?

A): Never put cleaning detergents into the H2O Mop. This will make the operation unsafe and damage the unit.

Q): When does the filter need to be replaced on my H2O Mop?

A): The water filter MUST be changed every three (3) months to help avoid mineral residue buildup. Mineral residue can cause an excessive buildup of pressure inside the H2O Mop unit causing the unit to become very hot and cease functioning. Should you hear a loud popping noise, this is due to lack of proper maintenance. If you encounter a problem of this nature discontinue use of the product immediately.

Q): My mop stopped producing steam/is producing very little steam.

A): A. The water level could be low. Switch the steam cleaner off and refill. Light indicator is red, turn unit on and wait for light indicator to turn green before use. C. If the steam mop begins to produce steam more slowly than usual or stops producing steam you may need to remove limescale from your steamer. Your H2O Mop requires removal of limescale, regularly, to prevent build-up. The frequency depends upon the hardness of your tap water and how often you use the steamer. The instructions for removing limescale is as follows: Prepare a solution of 1/3 white vinegar and 2/3 cold water and add to the water tank. Replace the water tank. Remove the mop head from the steamer. Plug into electrical outlet and turn on the H2O Mop. Once the indicator light turns green; operate the steam mop continuously until the limescale removing solution has steamed through. It should take 10-15 minutes to completely empty the water tank. Do not leave the steamer unattended during the limescale removal process/while in use. Do not let the water tank boil dry. Repeat the above procedure as many times as necessary until the normal steam rate returns. With each repeated cycle, use a fresh solution of vinegar and water. Remove the water tank and rinse out. Run half a tank of fresh, cold water through the unit at the completion of limescale removal. Turn the steamer off and unplug from the electrical outlet.

Q): Can I use the H2O Mop on my carpet?


A): Yes, the H2O Mop can be used on your carpet. Only use the carpet glider on carpeting & rugs. Use of the carpet glider on other floor surfaces will cause streaking and possible scratching of the surface. When using the H2O Mop on carpet surfaces; Place the mop head (with microfiber or disposable pad in place) on top of the carpet glider. Do not attempt to use the H2O Mop on carpet/rug surfaces without the carpet glider in place. Never use the carpet glider on surfaces that are prone to scratching. Take note: this product emits steam and will create moisture. If left operating too long in one place it can create water marks.

Q): My mop is leaving puddles of water.

A): The microfiber pad must be clean and dry for use. Apply new micro fiber or disposable pad and continue use. (If using a Disposable Pad: Let pad cool, remove from unit, replace with new pad and continue use. If using a Micro- Fiber Pad: Let pad cool, remove pad from unit, rinse thoroughly, ring water out of pad, replace pad to unit and continue mopping.) (Important: After plugging in the H2O Mop, wait for red light to turn green prior to pressing the steam trigger. If the trigger is pressed prior to ready light indicator turning green, water from previous use will not be heated and will be forced out by present steam and will cause puddling to occur.)

Q): My mop is leaking water.

A): Water level is too high. Turn unit off and unplug, remove water tank and adjust water level no higher than the “max” level of the water tank.

Q): The disposable pads on my H2O Mop are tearing.

A): Pads are designed for single use. Over use of disposable pads may cause them to tear and damage flooring.

Q): My H2O Mop is leaving behind a brown residue.


A): When using the H20 Mop for the first time or if the mop is not used for a long time you may notice traces of brown colored water coming out with steam. This is normal. We recommend running the mop for 1-2 minutes before use to allow the resin to disappear, the mop should then start emitting clear steam. The brown residue comes from the resin used in the water filter. If the mop is not used for a long period, then the resin inside the water filter will become dry and when the mop is used again a small amount of brown water/steam will come out.

Q): Do I need to empty the water tank after use?


A): Yes, to insure continued operation of the steamer, never store without cleaning and removing all excess water from the water tank. Note: Water quality will vary in different areas.

Q): Does my H2O Mop come with a warranty?

A): Yes, your H2O Mop is warranted, to the original owner, for 1 Year from date of purchase against defects in material and workmanship under normal use and service. Should your H2O Mop prove defective within 1 Year from date of purchase, return the defective part or unit, freight prepaid along with an explanation of the claim to Thane Direct. Please package your H2O Mop carefully to avoid damage in transit. Under this warranty, Thane Direct will repair or replace any parts found to be defective due to a manufactures defect. This warranty extends only to personal use and does not extend to any product that has been used for commercial use, rental use, or use which it is not intended. There are no warranties other than that expressly set forth herein. This warranty is not transferable. Thane Direct is not responsible in any way for damages, losses or inconveniences caused by equipment failure caused by user negligence, abuse or use not in accordance with the “User Guide” or any additional safety, use, or warnings included in the product materials. Further, Thane Direct is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

THIS WARRANTY DOES NOT APPLY TO THE FOLLOWING:

  • Damage due to accident, misuse, abuse, alteration or vandalism.
  • Improper or inadequate maintenance.
  • Unauthorized modification or commercial use.
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age.
  • “Normal” wear of parts (wear and tear that occurs over time and with use) including chips, scratches, abrasions, discoloration or fading.
  • Repairs made by an unauthorized service technician.
Q): I’m having trouble getting the disposable pads onto the mop head.

A): The disposable pads are designed to fit tight to the mop head so it stays in place during use and is designed for one time use only. For proper use, follow these instructions: Locate the label on the Disposable Pad. Attach the Pad to the Mop Head, the label on the front of the pad should go on the front of the Mop Head. Dispose of the Pad after use.

Q): I’m having trouble getting the Microfiber Cloth to stay on my unit.


A): If using the Microfiber Cloth attach the Microfiber Cloth to the Mop Head. Wrap the drawstring around the Mop Head and tighten it up.

Q): How do I use the H2O Mop on carpet surfaces?

A): When using the H2O Mop®™ on carpet surfaces; place the mop head (with microfiber or disposable pad in place) on top of the carpet glider. Do not attempt to use the H2O Mop Ultra on carpet/rug surfaces without the carpet glider in place. Never use the carpet glider on surfaces that are prone to scratching. Only use carpet glider on carpeting & rugs. Use of the carpet glider on other floor surfaces will cause streaking and possible scratching of the surface. When using the H2O Mop on carpet surfaces;. Never use the carpet glider on surfaces that are prone to scratching. Take note: this product emits steam and will create moisture.

Q): How do I wash the microfiber pads?

A): Microfiber cloth care:

  • Machine wash 60 ºC (140 ºF)
  • Do not bleach
  • Do not use softener
  • Do not tumble dry
Q): My mop is not producing steam and I’ve tried vinegar and water.

A): If your H2O Mop begins to produce steam more slowly than usual or stops producing steam you may need to remove lime scale. Lime scale can develop over time on the metal parts and greatly affect the mop's performance. We recommend removing lime scale on a regular basis especially in areas with hard water. The frequency of lime scale removal depends upon the hardness of your tap water and how often you use the steam mop.

To remove lime scale from the H2O mop you can either prepare a solution of 1/3 white vinegar and 2/3 tap water and ad to the water tank (see lime scale removal instructions for further detail found in the instruction manual) or you can follow these procedures:

1. Make sure that the H2O Mop is disconnected from the power supply before maintenance.

2. Remove the mop head from the main body.

3. Use any suitable metal pin (i.e. knitting needle) to remove scale deposits from the inside of the steam outlet. By moving the pin further inside the steam outlet then swirling and pushing the pin up and down you will clean the inside of the boiler. Make sure that removed scale debris get out of the boiler and steam outlet.

WARNING: BE SURE THE UNIT IS DISCONNECTED FROM THE POWER OUTLET WHEN PERFORMING THIS PROCEDURE.

4. Attach the mop head to the main body and screw the philips screw until it is fully tightened.

Note: After each lime scale removal we recommend performing a test cleaning on a suitable isolated area to ensure that there is no debris left in the system.

 
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Comments REVIEWS
Reviewer's comments: Posted on Jul 27, 2009, 6:25 am by Helen

I need to buy some microfibre Pads. Please let me know how I can Order them.Thanks

Thane Says: Please follow this link http://www.thanedirect.ie/accessories.php?idp=264

Reviewer's comments: Posted on May 27, 2009, 5:55 am by Freddie

I wish to purchase but fail to see if your site is secure for my credit card. Will you accept pay pal?

Thane says... you can be confident in the security on our website. Please follow the link for details which can be found on our website http://www.thanedirect.ie/security.php

Reviewer's comments: Posted on May 18, 2009, 4:13 pm by Linda

I love my H2o mop but where do I order the replacement pad for it or the micro cloths.

Thane Says: Please follow this link http://www.thanedirect.ie/accessories.php?idp=264.

Reviewer's comments: Posted on Apr 20, 2009, 10:19 pm by Cheryl

I REALLY like this mop and would sugguest it to everyone.
Especially for those of you who have little toddlers as you don't need to use harsh chemical cleaners which makes it so much healthier for the little ones.
On another note Thane; why when purchasing the mop from The Super Store here in BC Canada, isn't there any disposable mop heads in the package??

Cheryl

Thane says...we're glad to hear that're enjoying your mop! The offer and pricing of products do vary from country to country. You may be able to purchase accessories for you mop from our sister Canadian website www.thane.ca

Reviewer's comments: Posted on Apr 20, 2009, 11:35 am by Deirdre

How long does delivery take?

Thane says.. we ship all orders within 28 days although most orders are delivered within 14 days subject to the items being in stock.

Reviewer's comments: Posted on Apr 5, 2009, 4:35 pm by Deirdre

Do you have a portable steamer like on the US site?

Thane says...we do sell the Portable Steamer please follow the link to our accessories page http://www.thanedirect.co.uk/accessories.php?idp=1095

Reviewer's comments: Posted on Apr 3, 2009, 9:55 am by Anna

Hi. I was thinking of buying your mop but as i live in a really bad water area, i am unsure if it is a good idea. i find my kettles fur up a lot in spite of filter and cleaning the kettle.

Thane says...In hard water areas we recommend regular descaling with equals parts of water and white vinegar to keep your H2O Mop in top working order. We also supply Filters which help prevent this.

Reviewer's comments: Posted on Apr 1, 2009, 7:07 am by Una

Is it possible to buy replacement pads I do have mop

Thane says...The H2O Mop comes with washable pads, disposable pads are available separately as are the washable Coral Cloth pads please follow the link http://www.thanedirect.ie/accessories.php?idp=264

Reviewer's comments: Posted on Mar 8, 2009, 11:36 am by Gavin

I have a large kitchen area with polished marble tiles on the floor. Would the h2o mop be suitable for cleaning this type of marble tile?

Thane says... The H2O Mop is perfect for most most types of floors including marble tiles.

Reviewer's comments: Posted on Feb 23, 2009, 9:37 am by Elaine

I have a H2O mop and would like to buy new cloth pads and was wondering how I go about ordering them?

Thane Says: Please visit our website www.thanedirect.ie and go to the accessories page.

Reviewer's comments: Posted on Dec 29, 2008, 8:31 am by Mary

I bought a H2O mop a few months ago and absolutely love it. Along with the regular mop head covers and the disposable covers, I also got a shaggy blue cover - what surface should I use this on?

Thane says...The shaggy blue cloth is the Coral cloth as is super-absorbent so great on grubby floors when you need a good boost of steam

Reviewer's comments: Posted on Oct 10, 2008, 12:09 pm by Ann

I LOVE THE H2O MOP!

Reviewer's comments: Posted on Sep 30, 2008, 6:45 am by Colette

Does the mop suck up any dirt or does the floor need to be swept first?

Thane says... As with any mop, you will achieve far better results is the floor is swept first

Reviewer's comments: Posted on Sep 27, 2008, 10:42 am by John

Can the H20 mop be lifted up and used on wall tiles? This would be quite handy.

Thane Says: The H2O Mop is not designed for this purpose but the portable steamer is designed just for this very job!

Reviewer's comments: Posted on Sep 24, 2008, 1:10 pm by Colum

Can the steam mop be used on porcelain tiles?

Thane Says: Yes it can!

Reviewer's comments: Posted on Sep 24, 2008, 12:03 pm by John

Why do i need disposable cloths? Does the microfibre cloths not clean well?


Thane Says: The disposable cloths are ideal for greasy, grimey spills to soak up the main spill that you would not like to use on your everyday microfibre cloths.

Reviewer's comments: Posted on Sep 21, 2008, 10:39 am by Brenda

Hi. Im just wondering if it is suitable for use on a tile floor with a rough texture. My kitchen foor is fine to be cleaned with an ordinary mop but i need something to clean all the different crevices and textures on the floor.

Thane Says: The h2o is suitable on tiled floors.

Reviewer's comments: Posted on Sep 14, 2008, 12:42 am by Marguerite

Is steamer suitable to use on solid permenant wood floors ? as im sure you are aware solid wood floors have gaps for expansion

Thane says:
As you may have seen advertised on our show or read the product info you can use the H2o on wooden floors. You can purchase on line or call us.

Reviewer's comments: Posted on Aug 30, 2008, 4:56 am by Fi

How do I order more washable and disposable pads, I can't work out how to do it from this site. If I try to change the quantity in the basket it reverts back to 1. I will also want to order replacements. How do I do this?

Thane says:
On our webpage search for H20 in the search bar and this will bring up the accessories. Once on the payment page enter the amount of items and click the update symbol to the right and this will amend your order.

Reviewer's comments: Posted on Jul 12, 2008, 4:12 am by Amanda

I purchased our H2O steam mop about 2 months ago and I love love love it. My tiled and wood floors are so clean now and I have no worries about my young daughter crawling across the floors now. Such a wonderful cleaner AND you don't need any chemicals. It's fantastic, thank you Thane.

Reviewer's comments: Posted on May 19, 2008, 4:52 pm by Tracey

I love the h20 mop. i got it today and actually enjoyed cleaning my floors!Excellent job it done on my ceramic kitchen tiles

Many thanks

Tracey

Reviewer's comments: Posted on Apr 28, 2008, 5:53 am by Triona

hiya
I want to order the H20 mop and the tobi .I know you enter the discount code but where can i find out what the discount code is??

Thane says:
Discount codes are special codes that we sometimes give to customers who have signed up to our newsletter OR occasionally can be seen on the scroll bar on the Thane advertising on TV. Keep a look out!

Reviewer's comments: Posted on Apr 28, 2008, 5:25 am by Angela

I borrowed the H20 mop from a friend and was amazed by the results.When I clean my kitchen, utility and bathroom tiles with the mop and bucket I thought they looked fine but after using the H20 mop I am amazed they they have been really sanatised. They grout came out so clean it actually lifts stubborn stain in seconds. I also used it on my sitting room carpet which had a lot of stains from over the years. It did not remove completely but really freshened it up. I am now going to order my own.

Thane says:
Glad you like it!

Reviewer's comments: Posted on Apr 17, 2008, 6:55 am by Fergus

I have non slip ceramic tiles that are difficult to clean due to their slightly raised surface - will this steam cleaner work on non slip tiles - will the pads wear quickly?

Thane says:
Yes, it will work great!

Reviewer's comments: Posted on Apr 12, 2008, 2:13 pm by Kate

hi, is the H20 mop gentle enough to use on an old persian rug? thanks, kate

Thane says:
Yes - it will work fine - use the carpet glider.

Reviewer's comments: Posted on Apr 3, 2008, 5:38 pm by Karen

Can the mop be used on porcelain tiles? & if purchasing 2 would a discount be offered

- The mop can be used on porcelain tiles yes.
As for discounts and offers, please look online or ask our operators, as our great offers are always changing.

Reviewer's comments: Posted on Mar 20, 2008, 6:52 am by Marie

ITS GREAT IM VERY PLEASED WITH IT

-Thank you for your feedback!!

Reviewer's comments: Posted on Mar 13, 2008, 7:21 pm by MArie

Can the H2o mop get wax out of the carpet?

Thane says:
Yes - I have even done this myself! Just use the microfibre cloth for best results and hold the steam mop over the wax for about 30 secs. Way easier than an iron and brown paper.

Reviewer's comments: Posted on Mar 5, 2008, 9:54 am by Debbie

Does the mop clean marmoleum floors

Thane says:
Yes, it will work very well on these surfaces.

Reviewer's comments: Posted on Mar 1, 2008, 1:57 pm by Helen

Hi,saw the ad and it looks great. One question,is the H20 very noisy? I have a 6mth old baby and my best chance to clean up properly is when he is asleep.

Thane says:
It is nearly silent!

Reviewer's comments: Posted on Feb 22, 2008, 1:36 pm by Leona

When you order the H2O mop as part of the on-line offer, does this still include the micro-fibre and disposable cloths, od do you have to order them separately?

Thane says:
Yes you get some and you can buy more!

Reviewer's comments: Posted on Feb 19, 2008, 2:38 pm by Roisin

Can you regulate the amount of steam you use? Some floors might need less steam than others.

Thane says:
You do not need to regulate the steam, if an area needs more cleaning than another part, you just stay on that area for longer.

Reviewer's comments: Posted on Feb 18, 2008, 1:49 pm by Theresa

Can you let me know if the H2O Mop is suitable to use on Amtico Flooring?

Thane says:
Yes you can - it works great!

Reviewer's comments: Posted on Jan 18, 2008, 8:45 pm by Patt

I was wondering if your steam cleaner works on ceramic tiles and cleaning the grout?

Thane says:
I have used it on my own ceramic tiles and grout and it was amazing.

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