Cancellations and Returns (Clause 7 of our T & C’s)

Thane Direct Ireland (Thane UK) wants you to be totally satisfied with the products that it provides to you so our general rule is that if you would like to cancel your order for products and return them you may do so at any point within 7 working days from the day after receiving them (enclosing a copy of your product order confirmation/receipt and your reasons for returning the product). However, a longer period may apply from time to time where this is expressly stated on the Site, the Order Line or on our television programmes. Thane UK will refund the full purchase price of the products including the delivery charges. However, if you are only returning part of an order, no refund will be given in respect of the delivery charges. If you requested additional services such as gift wrapping, priority shipping or the peace of mind policy, no refund will be given for the additional charges incurred by you for these services. If you exercise your right of cancellation in accordance with this Clause 7, you must return the products to Thane UK at your own expense. The cancellation policy detailed above will not apply if the fault arises from fair wear and tear in our reasonable opinion, deliberate damage, accidental damage, negligence, abnormal working conditions, failure to follow manufacturer instructions, misuse or alteration or repair of the goods without manufacturer approval. Thane UK will confirm any cancellation by email and will repay to you the cost of the products (including the delivery charges) within 7 days from receipt of your cancellation. In order to obtain the refund the goods must be returned to us at the following address:

Thane Returns
Fastway Couriers
Unit 3, Ballymount Cross Industrial Estate
BallyMount, Dublin 24.

You will be responsible for meeting the costs of returning products to us unless the products are faulty or we have provided substitute products (the original products ordered having become unavailable).

You may not cancel your order if it is for:

1. products, the price of which is dependent on fluctuations in the financial market which cannot be controlled by Thane UK
2. products which are made to your specifications or clearly personalized
3. products which cannot be returned or are liable to deteriorate or expire rapidly
4. the supply of audio or video recordings in any format or computer software, that have been provided in a sealed package and that have been unsealed by you
5. newspapers, periodicals or magazines or the supply thereof (and this will include all subscriptions for newspapers, periodicals or magazines)
6. gaming and lottery services.

None of this affects your rights to claim for defective or faulty goods or workmanship under the Sale of Goods Act 1979 (as amended) or the Supply of Goods and Services Act 1982.